Why do I need editors to proofread my documents?
Most writers can’t see errors in their writing. When the first few letters of a highly recognizable word are seen, we often don’t acknowledge the rest, as our brain is already familiar with the word and what it means.
A professional proofreader will not have these problems, as he or she is seeing your work for the first time. Proofreaders are trained to view each character and each word as its own separate entity and are attuned to the most common mistakes people make when writing.
Who is proofreading my documents?
All the editors are real people. They are both native speakers and professional editors with years of experience. All of them have been interviewed by 300Editors.
What does proofreading include?
Proofreading includes correcting punctuation, grammar, spelling errors and typos, and reworking sentences that are illogical or sound unnatural.
Does 300Editors really offer online proofreading?
Yes, we do! The work starts immediately after an editor is hired and you can even watch and participate in the whole editing process through the chat window.
What is the minimum and maximum length of text that I can submit?
To prevent robots visiting our service, we set up 10 words minimum order size. There is no maximum length.
How long does it take to be matched with an editor?
Our editors typically respond within 10 seconds.
How can I know that the editor is good?
All the editors have reviews left by previous customers. You will see reviews in their profiles after the system matches your document with the editor.
I don’t like the editor suggested. Can I choose another one?
Unfortunately, you can’t see all the editors available, but we are working on this feature. You can cancel your order and submit it again.
Can I leave comments for an editor to some parts of my document?
Can I communicate with my editor while he is proofreading my document?
What are your working hours?
Editors are available to proofread your documents 24/7.
Can I track changes that were made to my document?
Yes, you can. To see the history of changes made to your text open a document, click the File menu and select See revision history.
Can I make changes after submitting my document?
Unfortunately, customers can’t make any changes to the document after an editor has been hired; otherwise, the order will be canceled.
Will my writing be kept confidential?
Sure! Your documents are in good hands while being perfected by our editors. Only one editor has the access to your document. Your content stays private as all of our editors signed an NDA before they joined 300Editors. And you retain creative control over the edited copy.
Why has my order been canceled?
An order may be canceled due to the following reasons: cheating with word count, abuse, access issues, or uploading a document not in English. Credits will be refunded to a customer’s account if the order is canceled.
What types of payment do you accept?
Currently we accept PayPal (excluding PayPal Business accounts), debit, credit cards (Visa, MasterCard, American Express, or Discover) and PayPal Credit.
Will I be billed if I run out of words?
No, we won’t bill your card with any extra payments without your permission.
How can I get a refund?
We do not offer refunds if you haven’t used our services after purchasing a package. We can only refund words that have been processed on 300Editors, and only to your 300Editors account.